References and Further Reading

Atkinson, J.M., (1984), Public speaking and audience responses: Some techniques for inviting applause. in J.M. Atkinson and J. Heritage, Structures of Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press. pp. 370-410.

Clayman, S., and Heritage, J., (2002), The News Interview. Cambridge: Cambridge University Press.

Drew, P., (1984), Speakers' reportings in invitation sequences. In J.M. Atkinson and J. Heritage (eds), Structures of Social Action: Studies in Conversation Analysis (pp. 152-164). Cambridge: Cambridge University Press.

Heritage, J., (1984), Garfinkel and Ethnomethodology. Cambridge: Cambridge University Press.

Heritage, J., and Maynard, D.W., (eds) (2006), Communication in Medical Care. Cambridge: Cambridge University Press.

Heritage, J., Robinson, J.D., Elliott, M.N. Beckett, M. and Wilkes, M., (2006), Reducing patients’ unmet concerns in primary care: The difference one word can make, Journal of General Internal Medicine 22(10): 1429-33.

Jefferson, G., (2004), Glossary of transcript symbols with an introduction. In G.H. Lerner (Ed.), Conversation Analysis: Studies from the First Generation (pp. 13-31). Amsterdam: John Benjamins.

Kitzinger, Celia (2004), Feminist approaches. In Clive Seale, Giampietro Gobo, Jaber F. Gubrium, & David Silverman (Eds.), Qualitative research practice (pp. 125-140). London: Sage.

Kitzinger, C., and Kitzinger, S., (2007), Birth trauma: Talking with women and the value of conversation analysis, British Journal of Midwifery 15(5): 256-264.

Koshik, I., (2001), Designedly incomplete utterance: A pedagogical practice for eliciting knowledge displays in error correction sequences. Research on Language and Social Interaction, 35(3): 277-309.

Mangione-Smith, R., Elliott, M.N., Stivers, T., McDonald, L.L., & Heritage, J., (2006), Ruling out the need for antibiotics Are we sending the right message? Archives of Pediatrics and Adolescent Medicine, 160 945-952.

Maynard, D.W., (1997), The news delivery sequence: Bad news and good news in conversational interaction. Research on Language and Social Interaction, 30: 93-130.

Peräkylä, A., (1995), AIDS Counselling: Institution Interaction and Clinical Practice. Cambridge: Cambridge University Press.

Peräkylä, A., (1997), Reliability and validity in research based on transcripts, pp. 201-220 in Silverman, D. (ed.) Qualitative Research: Theory, Method and Practice. London: Sage.

Peräkylä, A., (2004), Conversation analysis. In C. Seale et al (Eds), Qualitative Research Practice (pp. 165-179). London: Sage.

Schegloff, E.A., (1988), On an actual virtual servo-mechanism for guessing bad news: A single case conjecture. Social Problems, 35: 442-457.

Schegloff, Emanuel, A., (1997), Whose text? Whose context? Discourse & Society 8(2), 165-187.

Schegloff, E.A., (2007), Sequence Organisation in Interaction: A Primer in Conversation Analysis. Cambridge: Cambridge University Press.

Shaw, R., and Kitzinger, C., (2007), Memory in interaction: An analysis of repeat calls to a Home Birth helpline. Research on Language and Social Interaction 40(1): 117-144.

Stivers, T., (2005), Non-antibiotic treatment recommendations: Delivery formats and implications for parent resistance, Social Science and Medicine 60: 949-964.

Toerien, M., and Kitzinger, C., (2007), Emotional labour in action: Navigating multiple involvements in the beauty salon. Sociology 41(4): 645-662.

Waitzkin, H., (1985), Information giving in medical care, Journal of Health and Social Behavior 26: 81-101

Wilkinson, S., and Kitzinger, C., (2008), Conversation analysis, in Willig, C., and Stainton Rogers, W., The Sage Handbook of Qualitative Research in Psychology. London: Sage. pp. 55-71.

Woodruff, A., Aoki, P., Grinter, R., Hurst, A., Szymanski, M., & Thornton, J., (2002), Eavesdropping on electronic guidebooks, pp. 21-30 in D. Bearman and J. Trant (Eds) Museums and the Web 2002: Selected Papers. Pittsburg PA: Archives & Museum Informatics. Online at: http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.18.4535

Woodruff, A., Szymanski, M., Grinter, R. & Aoki, P., (2002), Practical strategies for integrating a conversation analyst into an iterative design process, Proc.DIS, ACM: 19-28.. Online at: http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.19.3682

Zimmerman, D.H., (1992), The interactional organization of calls for emergency assistance. In P. Drew and J. Heritage (eds), Talk at Work. Cambridge: Cambridge University Press.

Foundational texts

Sacks, H., Schegloff, E.A., & Jefferson, G., (1974), "A Simplest Systematics for the Organization of Turn-Taking for Conversation." Language 50: 696-735.

Sacks, H., (1992) Lectures on Conversation. Oxford: Blackwells..

Schegloff, E.A., (1968), Sequencing in conversational openings, American Anthropologist, 70:1075-95

Schegloff, E.A., & Sacks, H., (1973), Opening up closings, Semiotica 7:289-327.

Schegloff, E.A., Jefferson, G., & Sacks, H.,(1977), The preference for self-correction in the organization of repair in conversation, Language 53: 361-82.

Introductions to Conversation Analysis

Drew, P., (2005), Conversation analysis, pp. 71-102 in K.L. Fitch and R. Saunders (eds.) Handbook of Language and Social Interaction. Mahwah, NJ: Lawrence Erlbaum.

Liddicoat, A.J., (2007), An Introduction of Conversation Analysis. London: Continuum. (accessible introduction to a broad range of key concepts in CA).

Schegloff, E.A., (2007), Sequence Organisation in Interaction: A Primer in Conversation Analysis. Cambridge: Cambridge University Press. (A clear and authoritative introduction, by one of the founders of the field, to one of the key concepts of CA; other primers will follow on turn-taking, repair, and word selection).

Learning more about CA

Workshops and short courses on conversation analysis are regularly taught as part of the Continuing Professional Development portfolio at the University of York. For information contact Celia Kitzinger cck1@york.ac.uk

There is an International Conference on Conversation Analysis in Mannheim University, Germany July 4-8, 2010. www.icca10.org
 

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