Driver & Vehicle Licensing Agency

DVLA has conducted user research since 2008 using a wide range of research methods, from traditional surveys to in-depth interviews, focus groups and targeted usability or prototype testing. Technology, customer behaviour and the way we offer our services has changed significantly in this time and we know from our customers that they want modern processes which allow increased flexibility in the way services are delivered.

Here at DVLA we're committed to developing excellent services for our customers that are both meaningful to them, and easy to use. In order to properly understand what our customers expect from DVLA services we carry out extensive research.

The Insight and User Research Team includes qualitative specialists who are members of AQR.

Contact Details

Swansea

Website www.gov.uk/contact-the-dvla

Key Information

Driver & Vehicle Licensing Agency, established in 1965, and has Group Membership of the AQR.

Employees who are AQR members

Emma Blackmore
Anne-Marie Burgoyne
Alison Davies
Sarah Founds
Craig Francis
Andrew Gibbons
Marie Jones
Jennifer Roberts
Stephen Thomas
Barbara Wong

 

For further information about Driver & Vehicle Licensing Agency please contact them directly at the address shown above. When contacting this company, please mention that you found them on the AQR website.